The delivery of our products is carried out on working days from 08:30 to 18:00.
Delivery takes place on the street front for all products for which this delivery is foreseen.
All our orders are entrusted to the courier TNT or DHL.
The first delivery is made without notice. In case of absence of the Customer, the Courier leaves a notice of passage (slip in the mailbox or sticker on the bell) and retries the delivery on the next working day. In case of further absence, the Customer is contacted directly by the Courier for the third attempt. If this delivery attempt is also unsuccessful, the Customer will be contacted by the 24Voltcleaners staff to define a further delivery.
If the fourth attempt is also unsuccessful, the product returns to the 24Voltcleaners warehouses with consequent cancellation of the order and subsequent refund according to the chosen payment method (shipping costs excluded).
Standard delivery times starting from the assignment to the TNT Global or DHL Courier:
How can you have your purchases by Christmas?
Home delivery of "Light" products:
order by 13pm on 17/12 to receive by 24/12
Home delivery of "Heavy" products (Large appliances, air conditioners):
CENTER AND NORTH (1): order by 13 on 09/12 to receive by 24/12
SOUTH AND ISLANDS (2): order by 13 on 07/12 to receive by 24/12
(1) CENTER AND NORTH: Valle d'Aosta, Piedmont, Lombardy, Liguria, Veneto, Friuli Vg, Trentino AA, Emilia-Romagna, Tuscany, Umbria, Lazio, Marche and Abruzzo.
(2) SOUTH AND ISLANDS: Molise, Campania, Puglia, Basilicata, Calabria, Sicily and Sardinia
Each order completed correctly is confirmed by 24voltcleaners by sending an email to the email address entered during registration. By entering the "My Account" section with the username and password used to place the order, in addition to personal data, all orders placed with the description of the order status are visible.
If the order is NOT present, or is in the "Invalid" or "Canceled" state, it is necessary to repeat the purchase procedure or contact us to check.
It will be necessary to send us an email with the order number in the subject and to notify us of the changes to be made.
If you have not yet received the product you ordered, you can contact us at firstname.lastname@example.org to submit the cancellation request.
The cancellation will be confirmed by sending an email from our team.
The right of withdrawal is reserved exclusively to consumers (therefore excluding legal entities and natural persons who act for purposes related to any professional activity carried out) and ends after 14 (fourteen) days from receipt of the goods or, in the case of services, from the conclusion of the contract.
The costs of returning the product are charged to the customer.
Pursuant to Legislative Decree 206/2005 (Consumer Code) all the products on sale in the 24voltcleaners store are covered by the 24-month Legal Guarantee, according to which 24voltcleaners or the manufacturer of the purchased item are responsible towards the consumer ( the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out) for lack of conformity not found at the time of purchase
Here are the steps to follow:
1- You will need to send us an email to email@example.com
2- You will need to indicate the order number, brand and model of the non-working product and the details of the problem encountered
3- Prepare the product for shipment by carefully packing it and enclosing all accessories, the instruction manual and everything originally contained in the product packaging
4- Wait for instructions from our customer service
For any other information write to: firstname.lastname@example.org