1.1. These general conditions of sale apply to the purchase of the products of 24voltcleaners di Stefania Castrogiovanni based in Via Vittorio Colomiatti nr. 16 - 10023 Chieri (Turin) - Italy, p. VAT 12314630018, under trademark 24voltcleaners by Stefania Castrogiovanni (hereinafter "Products") executed through the e-commerce site www.24voltcleaners.com (hereinafter the "Site") by users who qualify as "Consumers" pursuant to the following article.

1.2. The Site is owned by Stefania Castrogiovanni (Individual enterprise). 

1.2. Any communication from the Consumer connected and / or related to the purchase of the Products - including any reports, complaints, requests concerning the purchase and / or delivery of the Products, the exercise of the right of withdrawal must be sent to the Seller at the addresses and in the manner indicated on the Site and at the e-mail address info@24voltcleaners.com

1.3. Each purchase is governed by the general conditions of sale in the version that will be published on the Site at the time of the transmission of the order by the Consumer.

1.4. The Site is dedicated to retail and as such is intended for the exclusive use of Consumers. Subjects who are not Consumers are advised not to execute purchase orders. If one or more sales are made to a non-qualifying consumer, these general conditions of sale will apply but, notwithstanding the provisions of the same: a) the buyer will not be granted the right of withdrawal referred to in article 10; b) the buyer will not be able to benefit from the guarantee on the Products indicated in article 8; c) the purchaser will not be granted any other protections provided herein in favor of the Consumer, which reflect or comply with mandatory provisions of the law; d) the sales contract concluded between the Seller and the buyer will be governed by Italian law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods - Vienna Convention of 1980.

1.5. Simultaneously with the transmission of the purchase order, the Consumer accepts and confirms the information relating to the order placed and these general conditions of sale and accepts that it may be sent to him by e-mail to the address he declared during registration on the Site or during the purchase process.

1.6. In order to make purchases through the Site, the Consumer must have the age of majority (18 years) and the ability to act, which the Consumer declares to possess.

Characteristics of the Products and their availability in the various geographical areas

2.1. The Products are sold with the characteristics described on the Site and according to the general conditions of sale published on the Site at the time the Consumer sends the order, with the exclusion of any other conditions or terms.

2.2. The Seller reserves the right to modify these general conditions of sale at any time, at its discretion, without the need to give any notice to users of the Site. Any changes made will be effective from the date of publication on the Site and will only apply to sales concluded from that date.

2.3. The prices, the Products for sale on the Site and / or their characteristics, are subject to change without notice. Before sending the purchase order pursuant to the following art. 3, the Consumer is invited to check the final sale price.

2.4 The Site can be accessed from all over the world. However, the Products available on the Site can only be purchased by users who request their delivery in one of the States that are indicated on the Site.

Method of purchasing the Products - Completion of each individual purchase contract.

3.1. The presentation of the Products on the Site, which is not binding on the Seller, represents a mere invitation to the Consumer to formulate a contractual purchase proposal and not an offer to the public.

3.2. The purchase order sent by the Consumer to the Seller through the Site has the value of a contractual proposal and is governed by these general conditions of sale, which form an integral part of the order itself and that the Consumer, by transmitting the order to the Seller , is required to accept in full and without reservation. Before proceeding with the purchase of the Products, by sending the purchase order, the Consumer is asked to carefully read these general conditions of sale also containing the information on the right of withdrawal, to print a copy through the print command and to memorize or reproduce a copy for personal use. Furthermore, the Consumer is asked to identify and correct any errors in entering his / her data.

3.3. The Consumer purchase order is accepted by the Seller by sending the Consumer to the email address declared by the Seller at the time of registration on the Site or of transmission of the order if the Consumer is not registered on the Site. , an e-mail confirming the order itself, which will contain the link to the text of these general conditions of sale, the summary of the order made and the description of the characteristics of the Product ordered. The Consumer order, the Seller's order confirmation and the general conditions of sale applicable to the relationship between the Parties will be electronically archived by the Seller in its computer systems and the Consumer may request a copy by sending an e-mail communication to the Seller at 'address info@24voltcleaners.com

3.4. Each contract for the purchase of the Products is considered concluded when the Consumer receives the order confirmation from the Seller via e-mail.

Selection and purchase of Products procedure.

4.1. The Products presented on the Site can be purchased by selecting the Products of interest to the Consumer and placing them in the appropriate virtual shopping cart. Once the selection of the Products has been completed, to carry out the purchase of those inserted in the cart, the Consumer will be invited to (i) register on the Site, providing the requested data, or (ii) to log in, if the Consumer is already registered or ( iii) to provide their data in order to complete the order and allow the completion of the contract. If the data indicated in the order are different from those provided during registration on the Site, the Consumer will be asked to confirm their data (by way of example but not limited to: name, surname, etc.), as well as the address where to deliver the selected Products, the billing address and, optionally, a telephone number where you can contact him for any communications relating to the purchase made. The Consumer will display a summary of the order to be executed, of which he can modify the contents: therefore, the Consumer, after careful reading, must expressly approve these general conditions of sale, by means of the appropriate check-box. on the Site and finally, through the "order and payment confirmation"The Consumer will be required to confirm his order, which will thus be definitively sent to the Seller and will produce the effects described in the previous articles. 3.2 and 3.3 of this contract. The Consumer will also be asked to choose the shipping method and the payment method, among those available. If the Consumer decides for the immediate payment method, contextual to the purchase, by Credit Card, Prepaid Card, PayPal, Apple Pay, Google Pay, Opay, cash on delivery or bank transfer, he will be required to communicate the relevant data via connection protected. For accounting and administrative needs, the Seller reserves the right to verify the general information indicated by the Consumer. If payment is made by credit card, the purchase amount will be charged only at the time of transmission of the order confirmation from the Seller to the Consumer.

4.2. If during the process of selecting the Products on the Site referred to in point 4.1 above, the Consumer finds that the price of one or more of the Products he intends to select for the subsequent purchase is clearly lower than that normally applied, net of any discounts and / or promotions in effect at that time, due to an obvious technical problem occurred on the Site, please do not complete your purchase order and report the aforementioned technical error to the Seller's Customer Service, by sending an e-mail to the email address info@24voltcleaners.com

4.3. In cases where the Consumer has completed his purchase order and both includes a Product whose price is clearly lower than that normally applied, net of any discounts and / or promotions at that time in force, due to of an obvious technical problem that occurred on the Site:

(a) if the Consumer has not yet received the Product, the Seller will (i) cancel the order, the delivery of which will therefore not be carried out, simultaneously sending a communication in this regard by e-mail to the address of e-mail indicated by the Consumer during the transmission of the order and (ii) reimburse to the Consumer the payments made by the same in relation to the canceled order, including delivery costs, without undue delay and, in any case, no later than 14 days by canceling the order, using the same payment method used by the Consumer for the initial transaction;

(b) if the Consumer has received the Product, the Seller will promptly inform the Consumer via e-mail of the error occurred in the process of completing his order, offering the same, alternatively, to (i) pay in favor of the Seller, no later than the following 5 (five) days, using one of the payment methods available on the Site, the amount corresponding to the difference between the correct price of the Product and the incorrect price resulting from the purchase order, or (ii) cancel your order, following the instructions contained in the same communication and returning the Product to the Seller, at the latter's expense, no later than the following 14 (fourteen) days, sending it to 24voltcleaners di Stefania Castrogiovanni - Via Vittorio Colomiatti nr. 16 - 10023 Chieri (Turin) - Italy without damage, complete with all its elements and accessories (including the labels unaltered and attached to the product), accompanied by packaging and original packaging.

In the event that the Consumer has chosen the option referred to in point (b) (ii) above, the Seller will reimburse the Consumer for the payments made by him in relation to the canceled order, including delivery costs, without undue delay and, in any case, no later than 14 days from the cancellation of the order, using the same means of payment used by the Consumer for the initial transaction.

Delivery of the goods and acceptance.

5.1. The Site indicates the availability of the Products and their delivery times, however, this information is to be considered purely indicative and not binding for the Seller.

5.2 The Seller undertakes to do everything within his powers in order to respect the delivery times indicated on the Site and, in any case, to deliver within a maximum time of 30 (thirty) days from the day following that in to which the Seller will have received the consideration from the Consumer. 

5.3. The shipment of the Products ordered by the Consumer will take place in the manner selected by the Consumer, among those available and indicated on the Site at the time the order is sent. The Consumer undertakes to check promptly and in the shortest possible period that the delivery includes all and only the products purchased and to promptly inform the Seller of any defect in the products received or of their discrepancies with the order made, according to the referred to in the following art. 8 of these general conditions of sale, in the absence of which the products will be considered accepted. If the packaging or wrapping of the products ordered by the Consumer should arrive at their destination clearly damaged, the Consumer is invited to refuse delivery by the carrier / shipper or to accept delivery "with reserve".

Prices, shipping costs, taxes and fees.

6.1. The price of the Products is the one indicated on the Site together with the sending of the order by the Consumer. The prices include standard packaging costs, VAT (if applicable) and any indirect taxes (if applicable), while they do not include shipping costs which are calculated before confirming the order sent by the Seller to the Consumer and which the same Consumer agrees to pay the Seller in addition to the price indicated on the Site.

6.2. The Consumer must pay the Seller the total price, as reported in the order and in the order confirmation sent by e-mail from the Seller to the Consumer.

6.3. If the Products are to be delivered in a country outside the European Union, the total price indicated in the order and confirmed in the order confirmation, including indirect taxes (if applicable), is net of any customs duties and any other sales tax, which the Consumer undertakes from now on to pay, if due, in addition to the price indicated in the order and confirmed in the order confirmation, in accordance with the provisions of the law of the country where the products will be delivered . 

6.4. Any additional costs, charges, taxes and / or duties that a given country belonging or not belonging to the European Union should apply, for any reason, to the Products ordered on the basis of these general conditions of sale are the sole responsibility of the Consumer.

6.5. The Consumer declares that the lack of knowledge of the costs, charges, duties, taxes and / or duties referred to in paragraphs 6.3 and 6.4 above, when sending an order to the Seller, cannot constitute a cause for termination of this contract and that cannot in any way charge the aforementioned charges to the Seller.

Secure

7.1. Payment of the price of the Products purchased through the Site must be made within the essential term of 10 (ten) days from the date of transmission of the order confirmation from the Seller to the Consumer. The Consumer expressly accepts that the execution of the contract by the Seller will begin when the price of the Product (s) purchased is credited to the Seller's current account.

7.2. Payment can be made by credit card or via PayPal, post pay, bank transfer and cash on delivery upon receipt of the Products or other payment methods, indicating them in the payments section of the Site under the conditions described below. In case of payment by cash on delivery, an increase will be required to be paid by the Consumer as specified before the order confirmation. 

7.3. If payment is made by credit card, the Consumer will be transferred to a protected site and the credit card data will be communicated directly to the Seller's reference credit institution Intesa Sanpaolo SpA. The transmitted data will be sent in protected mode, through the encrypted data transfer with 128-bit SSL (SecureSocketLayer) system. These data are not accessible even to the Seller. If payment is made by bank transfer to the Seller, the Consumer must indicate the "Swift" and "IBAN" codes shown in the order confirmation, as well as the order number.

7.4 The Seller will promptly send the Consumer, if required by applicable law, in electronic format via e-mail to the address declared by the same, the tax receipt relating to the purchase made, if the Products purchased are intended to be delivered in Italian territory, or attached in paper form to the Products purchased, in all other cases provided for by law.

Legal guarantee of conformity by the Seller, reporting of defects of conformity and interventions under warranty.

8.1. Pursuant to and for the purposes of European Directive 44/99 / EC and Italian Legislative Decree no. 206/2005 (Consumer Code), the Seller warrants to the Consumer that the Products will be free from design and material defects and comply with the descriptions published on the Site for a period of 2 (two) years from the date of delivery of the Products to the Consumer . The application of any guarantee is excluded in case of use of the Product that does not comply with that of the Product and with the instructions / warnings provided by the Seller and / or the Owner, or reported in the illustrative reference documentation or on the labels.

8.2. Under penalty of forfeiture of this warranty, the Consumer has the duty to report any defects and non-conformities within and no later than 2 (two) months from discovery (Article 132 of Legislative Decree 206/2005, the so-called Consumer Code) by sending the Seller 24voltcleaners of Stefania Castrogiovanni - Via Vittorio Colomiatti nr. 16 - 10023 Chieri (Turin) - Italy by e-mail to info@24voltcleaners.com with indication of the defect and / or non-conformity found.

8.3. Following receipt of the form and related documentation, the Seller will evaluate the defects and non-conformities reported by the Consumer through the assistance service of the Owner and, after having carried out the quality checks to verify the actual non-conformity of the Product, will decide whether to authorize the return of the Products by providing the Consumer with the Return Code, by e-mail to the address provided by the latter during the registration process on the Site or when transmitting the order. The authorization to return the Products will in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return. The Products for which the Seller has authorized the return must be returned by the Consumer, together with a copy of the return authorization notice bearing the Return Code, within 14 (fourteen) days of receipt of the Return Code or within 30 (thirty) days from the report of the defect or non-conformity, to the following address at 24voltcleaners di Stefania Castrogiovanni - Via Vittorio Colomiatti nr. 16 - 10023 Chieri (Turin) - Italy

8.4. If the Seller is required to reimburse the Consumer for the price paid, the reimbursement will be made, where possible, by the same means of payment used by the Consumer when purchasing the Product or by bank transfer. It will be the Consumer's responsibility to communicate to the Seller, again by e-mail at info@24voltcleaners.com the bank details to make the transfer in its favor and to ensure that the Seller is put in a position to be able to return the amount due.

Liability for damage from defective products.

9.1. As for any damage caused by defects in the Products, the provisions of European Directive 85/374 / EEC and Italian Legislative Decree n. 206/2005 (Consumer Code).  

Right of withdrawal.

10.1. The Consumer is recognized the right to withdraw from any contract concluded pursuant to these general conditions of sale, without penalty, within the term of 14 (fourteen) days from when (i) the product was delivered or (ii) in the case purchase of multiple products delivered separately with a single order, the last product was delivered.

10.2 To exercise the right of withdrawal, the Consumer must inform 24voltcleaners di Stefania Castrogiovanni before the expiry of the term referred to in paragraph 10.1 above, of his decision by accessing the Information section on the right of withdrawal. Alternatively, the Consumer can send an explicit declaration to 24voltcleaners di Stefania Castrogiovanni at the e-mail address info @ 24voltcleaners.com of your decision to withdraw.

10.3 Following the provisions of the previous point 10.2, the Consumer will receive an e-mail confirming the exercise of the withdrawal, containing the return form to be included in the package, and the instructions to proceed with the return of the product, to be sent no later than the following ones. 14 (fourteen) days at 24voltcleaners by Stefania Castrogiovanni, Via Vittorio Colomiatti nr. 16 - 10023 Chieri (Turin) - Italy.

10.4 If the Consumer has received the product, he is required to return it to 24voltcleaners di Stefania Castrogiovanni without undue delay and, in any case, within 14 (fourteen) days from the day on which you communicated the withdrawal. The risks and direct costs of returning the goods will be borne by the Consumer. 

10.5 In case of withdrawal and punctual compliance with the delivery deadline referred to in 10.4. payments made without undue delay and, in any case, no later than 14 days from the exercise of the withdrawal will be refunded. These refunds will be made using the same payment method used by the Consumer for the initial transaction, unless the Consumer requests a refund on a different payment method, in which case any additional costs deriving from the different payment method will be charged to the Consumer. The refund can be suspended until the goods are received or until the Consumer demonstrates that he has sent the goods back, if previous.

10.6 The Consumer is responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (for example with signs of wear, abrasion, scratches, scratches, deformations, etc.) and / or not complete with all their elements and accessories (including unaltered labels and tags attached to the product) and / or not accompanied by the enclosed instructions / notes / manuals, the original packaging and packaging and by the warranty certificate, where present, the Consumer will be responsible for the decrease in the value of the goods, and will be entitled to a refund of the amount residual value of the Product. For this purpose, therefore, the Consumer is invited not to manipulate the goods beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and to coat the original wrapping of the Products with other protective packaging that preserves their integrity and protect it during transport, even from writing or labels.

Intellectual property rights.

11.1. The Consumer declares to be informed that all trademarks, names, as well as any distinctive sign, denomination, image, photograph, written or graphic text used on the Site or relating to the Products are and remain the exclusive property of 24voltcleaners di Stefania Castrogiovanni and / or its successors in title, without the Consumer having any rights over the same from access to the Site and / or from the purchase of the Products.

11.2. The contents of the Site may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of 24voltcleaners di Stefania Castrogiovanni.

Consumer data and privacy protection

12.1. In order to proceed with the registration, the order and therefore the conclusion of this contract, some personal data from the Consumer are requested through the Site. The Consumer acknowledges that the personal data provided will be recorded and used by 24voltcleaners di Stefania Castrogiovanni in accordance with and in compliance with the legislation referred to in Legislative Decree no. 196/2003 and subsequent amendments and additions to execute each contract for the purchase of Products through its website and, with your consent, for any further activities as indicated in the specific privacy policy provided to the Consumer through the Site at time of registration.

12.2. The Consumer declares and guarantees that the data provided to the Seller during the registration and purchase process are correct and true.

12.3. The Consumer may at any time update and / or modify his personal data provided to the Seller through the appropriate section of the "My Account" site accessible after authentication. 

Applicable law, conciliation attempt and competent court.

13.1. The sales contract concluded through the website between the Seller and the Consumer is governed by Italian law and in particular by the legislative decree no. 6, the so-called Consumer Code and by the legislative decree 2005 April 206 n. 9 on certain aspects of electronic commerce. 

13.2 In the event of a dispute between the Seller and the Consumer concerning the purchase and sale contract concluded via the web, the Consumer will have the right to resolve it before one of the Conciliation Commissions established on national soil. As an alternative to the conciliation attempt referred to in the previous paragraph, the Consumer also has the right to access the European Online Dispute Resolution platform (the European ODR Platform) developed and managed by the European Commission, in compliance with Directive 2013/11 / EU and the EU Regulation n. 524/2013, in order to facilitate the independent, impartial, transparent, effective, rapid and fair extrajudicial resolution of disputes concerning contractual obligations deriving from sales contracts or online services between a consumer residing in the European Union and a professional established in the European Union through the intervention of an ADR (Alternative Dispute Resolution) organization that has joined it, selectable from a special list available there. For more information on the European ODR Platform or to initiate, through the latter, an alternative dispute resolution procedure relating to this contract, access the following link: http://ec.europa.eu/odr.

13.3 If the attempt to conciliation referred to in point 14.2 or 14.3 above is not adhered to or if such attempt should have a negative outcome, the dispute will be referred to the judge at the place of residence or domicile of the Consumer.

Customer Care H24

+39 333 3676586

Write an email

assistance@24voltcleaners.com