The username and password chosen during registration are essential to complete orders, to access your personal area "My 24Voltcleaners", where you can see the details of your orders.

La username must be a valid e-mail address, address to which a verification e-mail will be sent. Once verified, the username can no longer be changed, while the contact email can be changed.

La Password it must be different from the username, it must be composed of at least 8 characters, it must contain at least one letter and one number and the same character cannot be present more than 2 times.

In case of a change, the new password must be different from the old one.

NB: the password check takes into account uppercase and lowercase characters.

Have you forgotten your password?

To recover the password, simply provide by clicking on the dedicated section "Forgot password?" and enter the email used for registration.

You will receive a temporary password at the same e-mail address and, after logging in with this temporary password, you will be able to choose a new password.


Each order completed correctly is confirmed by 24voltcleaners by sending an email to the email address entered during registration. By entering the "My Account" section with the username and password used to place the order, in addition to personal data, all orders placed with the description of the order status are visible.

If the order is NOT present, or is in the "Invalid" or "Canceled" state, it is necessary to repeat the purchase procedure or contact us to check.

It will be necessary to send us an email with the order number in the subject and to notify us of the changes to be made.

If you have not yet received the product you ordered, you can contact us at to submit the cancellation request.

The cancellation will be confirmed by sending an email from our team.

The right of withdrawal is reserved exclusively to consumers (therefore excluding legal entities and natural persons who act for purposes related to any professional activity carried out) and ends after 14 (fourteen) days from receipt of the goods or, in the case of services, from the conclusion of the contract.

The costs of returning the product are charged to the customer.

Pursuant to Legislative Decree 206/2005 (Consumer Code) all the products on sale in the 24voltcleaners store are covered by the 24-month Legal Guarantee, according to which 24voltcleaners or the manufacturer of the purchased item are responsible towards the consumer ( the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out) for lack of conformity not found at the time of purchase

Here are the steps to follow:

1- You will need to send us an email to

2- You will need to indicate the order number, brand and model of the non-working product and the details of the problem encountered

3- Prepare the product for shipment by carefully packing it and enclosing all accessories, the instruction manual and everything originally contained in the product packaging

4- Wait for instructions from our customer service

For any other information write to:

Customer Care H24

+39 333 3676586

Write an email